Frequently Asked Questions

General Questions

General questions

For general inquiries, please visit our Contact Us page on our website: www.togetherbeauty.com

Product Info

Are all Together Beauty products cruelty-free?

Yes, all products are cruelty free. We do not test on animals and do not work with fillers who test on animals.

Are all Together Beauty products 100% vegan?

No, among our 15 products, 14 are 100% vegan. The only one that is not 100% vegan is our Promise Land setting spray. In order to have optimal performance, our setting spray is formulated with traces of shellac.

Are all Together Beauty products paraben-free?

Yes.

Are all Together Beauty products silicone-free?

14 of our 15 products are silicone-free. The only one that contains silicone is our Whatever Wherever leave-in conditioner and it is still 96% Natural. Good News! We are developing new formulations to give you the same benefits of the current Whatever Wherever product, just without silicone!

Why are parabens, sulfates, silicones, phthalates controversial ingredients?

No Sulfates – Lathering agents, sulfates are harmful to the hair & scalp, causing hair loss, dryness and/or irritation.

No Parabens – Sometimes found in breast tumors, parabens can mimic the activity of estrogen in the body’s cells.

No Phthalates – An industrial chemical solvent, phthalates can damage the liver, kidneys, lungs, and reproductive system.

No Artificial Dyes – Artificial dyes can increase the risk of irritation, blocked pores, breakouts and sensitivity.

Transparency Statement: Together Beauty has NO ARTIFICIAL DYES. CI60730 used in Purple Reign, Black Bird and Day Dreamer is NOT a dye, but an FDA approved water dispersible pigment.

No Formaldehyde ¬– A highly toxic systemic poison, Formaldehyde is a respiratory and skin irritant, and can cause asthma, ALS, nervous system damage, and cancer.

No Synthetic Fragrances – Allergen culprits, synthetic fragrances can be harmful to human health as endocrine disruptors or carcinogens.

No Petroleum Derivatives – Cause clogged pores, inhibit circulation and are potential carcinogens.

Cruelty Free – Not tested on animals.

Silicones – Inert, safe and clean, silicones are the ultimate moisturizer. However, they are occlusive, coat the hair and long-term overuse can produce a drying effect.

Transparency Statement: All Together Beauty IS SILICONE-FREE with the exception of Whatever Wherever, our 95% natural leave-in conditioner.

Gluten-Free – For those with Celiac disease, contact with gluten can trigger serious adverse reactions and symptoms.

Vegan – No animal or animal-derived ingredients, including honey, beeswax, lanolin, collagen, albumen, carmine, cholesterol, gelatin, and many others.

Transparency Statement: All Together Beauty is Vegan, with the exception of Promise Land, our 99% natural setting spray, which contains the fixative ingredient, shellac, the ethically sourced resin secreted by the female lac bug, on trees in the forests of India and Thailand.

Why does Purple Reign, Black Bird, Day Dreamer have artificial dyes?

These products are formulated with food grade levels of artificial dyes in order to give the product formula its vibrant color.

What does the “Clean at Sephora” seal means?

The Sephora Clean seal means that all products of a brand are free of these ingredients and more: sulfates SLS and SLES, parabens, formaldehydes, formaldehyde-releasing agents, phthalates, mineral oil, retinyl palmitate, oxybenzone, coal tar, hydroquinone, triclosan, and triclocarban.

They have also less than one percent synthetic fragrances. For the full list of excluded ingredients, visit sephora.com (or full link: sephora.com/beauty/clean-beauty-products)

Are all Together Beauty components recyclable?

All Together Beauty bottles and jars are PET and each component shows the recyclable symbol.

Where are Together Beauty products made?

All bottles are made in China, all pumps are made in the USA, all product formula is made in USA.

What is the shelf life of Together Beauty products?

The shelf life of unopened Together Beauty products is 3 years.

Tips

What products do you recommend for color-treated hair?

All products are color safe. If you have highlights, blonde, gray or brassy hair we recommend to you use Purple Reign to keep the color vibrant.

If you have naturally dark or dyed hair that is brown or black, we recommend using Black Bird.

Can any of the Together Beauty products be used together?

Together Beauty, inspired by the concept of "togetherness", is an easily mixed and layered line. You’ll notice many of the products work symbiotically, enhancing performance and perfecting the overall look. You can think of the Together Beauty as your community of genuine hair healers.

What type of hair are Together Beauty products used for?

Straight, wavy, curly, coiled, tightly coiled

What product do you recommend for coily and tightly coiled hair?

Wash & Co. It is a 98% natural cleansing conditioner that nourishes both hair and scalp. It includes the benefits of a regular shampoo without harsh chemicals, plus real conditioning. Added quinoa protein delivers strength and mongongo oil provides extra moisture and gloss.

If I have thin/fine hair what products do you recommend?

Vx. It is a 98% natural crystal-clear shampoo made with natural cleansing ingredients that is your new prescription for volume and incredible shine. A cocktail of tilia bud, chamomile, and sage extracts work together to provide exceptional fullness and shine.

If I have frizzy and dry hair what products do you recommend?

Dreamer, a “While You Sleep” 99% natural repair masque. It is a careful blend of moisture-bonding plant-based intensive moisturizers nourish to provide extra moisture, gloss and strength to hair.

Crown + Glory The Masque, a 99% natural smoothing hair masque that delivers smoother and sleeker strands after just one use by taming frizz and adding intense shine, naturally.

Flower Supply, a supercharged mixture of high-performance, 100% organic and natural essential oils curated to nourish and repair, to add moisture, shine and gloss to your hair. It is also perfect for your scalp, nails and skin.

Orders

Payment Options

We accept Visa, MasterCard, American Express, Discover, and Apple Pay. We do not accept CODs, personal checks or money orders. The charge on your credit card statement will reflect a charge from Maesa Ecommerce Inc.

Payment Authorization and Security

All purchases are subject to bank authorization prior to processing. Your credit card will be charged as soon as your order is accepted and processed. Only authorized purchases will be processed and shipped. Additionally, Together Beauty is committed to safeguarding its customer’s payment information (see Section 3 of our Privacy Policy below).

Sales Tax

We are required by law to collect state sales tax on orders being shipped to the following states - AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, IL, IN, KS, KY, ME, MD, MA, MI, MN, MS, MO, MT, NE, NH, NJ, NM, NC, ND, NY, OK, PA, TN, TX, VA, VT, WV, and WI. Sales tax will be assessed on the total purchase.

Order Confirmation

After an order is placed, an order confirmation email is sent to the email address provided by the customer during order placement. The order confirmation email includes the order number and all of the order details. A shipment confirmation email is sent once the order ships from the fulfillment center. The shipment confirmation email includes the shipping tracking number and all of the order details.

Order Processing

Orders are typically processed within two to three business days, Monday through Friday, excluding holidays.

Please note that during peak promotions, there may be additional time needed for order processing.

Order Status

Please log on to your account to access your order status. To track your order, click on the tracking number.

Returns/Exchanges

Your satisfaction is a top priority for us. We will gladly replace any item that you order from www.tphbytaraji.com that you received in damaged condition. We do not offer returns or exchanges for any other reason.

If damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at info@togetherbeauty.com

Canceling an Order

Orders cannot be cancelled after they are placed. We apologize for this inconvenience and look forward to finding a solution for this.

Shipping

Contiguous United States, AK and HI addresses. We do not ship to P.O. Boxes. Together Beauty is currently unable to accept orders shipping to destinations outside of the United States. We apologize for any inconvenience.

Standard ground shipping for orders $50.00 and over - FREE

Ground shipping for orders under $50.00 - $9.99

Please allow 7-10 business days for your order to arrive.

Promotion Codes

You must be logged into your account to apply an applicable promo code to your order during checkout and receive the current promotion benefit. You may enter only one applicable promo code per order. Promo codes cannot be added to an order after it has been placed. Promotion codes only apply to items specified within the promotion & cannot be combined with any other offers. Promotion codes cannot be applied to previous placed orders.

Product Bundles are excluded from additional promotions & discounts.

Please use the e-mail signup form on the bottom of any page on the Site. You will then receive all current information about our new products and any current promotions!

Account

To register and create your Together Beauty account click here.

[Name of our TGB community] will receive: Exclusive Offers, New Product News, Invitations to Special Events

Corporate Info

Access the Together Beauty Store Locator here