Frequently Asked Questions

General Questions

General questions

For general inquiries, please visit our Contact Us page on our website: www.togetherbeauty.com

Product Info

Are all Together Beauty products cruelty-free?

Yes, all products are cruelty free. We do not test on animals and do not work with fillers who test on animals.

Are all Together Beauty products 100% vegan?

No, among our 15 products, 14 are 100% vegan. The only one that is not 100% vegan is our Promise Land setting spray. In order to have optimal performance, our setting spray is formulated with traces of shellac.

Are all Together Beauty products paraben-free?

Yes.

Are all Together Beauty products silicone-free?

14 of our 15 products are silicone-free. The only one that contains silicone is our Whatever Wherever leave-in conditioner and it is still 96% Natural. Good News! We are developing new formulations to give you the same benefits of the current Whatever Wherever product, just without silicone!

Why are parabens, sulfates, silicones, phthalates controversial ingredients?

No Sulfates – Lathering agents, sulfates are harmful to the hair & scalp, causing hair loss, dryness and/or irritation.

No Parabens – Sometimes found in breast tumors, parabens can mimic the activity of estrogen in the body’s cells.

No Phthalates – An industrial chemical solvent, phthalates can damage the liver, kidneys, lungs, and reproductive system.

No Artificial Dyes – Artificial dyes can increase the risk of irritation, blocked pores, breakouts and sensitivity.

Transparency Statement: Together Beauty has NO ARTIFICIAL DYES. CI60730 used in Purple Reign, Black Bird and Day Dreamer is NOT a dye, but an FDA approved water dispersible pigment.

No Formaldehyde ¬– A highly toxic systemic poison, Formaldehyde is a respiratory and skin irritant, and can cause asthma, ALS, nervous system damage, and cancer.

No Synthetic Fragrances – Allergen culprits, synthetic fragrances can be harmful to human health as endocrine disruptors or carcinogens.

No Petroleum Derivatives – Cause clogged pores, inhibit circulation and are potential carcinogens.

Cruelty Free – Not tested on animals.

Silicones – Inert, safe and clean, silicones are the ultimate moisturizer. However, they are occlusive, coat the hair and long-term overuse can produce a drying effect.

Transparency Statement: All Together Beauty IS SILICONE-FREE with the exception of Whatever Wherever, our 95% natural leave-in conditioner.

Gluten-Free – For those with Celiac disease, contact with gluten can trigger serious adverse reactions and symptoms.

Vegan – No animal or animal-derived ingredients, including honey, beeswax, lanolin, collagen, albumen, carmine, cholesterol, gelatin, and many others.

Transparency Statement: All Together Beauty is Vegan, with the exception of Promise Land, our 99% natural setting spray, which contains the fixative ingredient, shellac, the ethically sourced resin secreted by the female lac bug, on trees in the forests of India and Thailand.

Why does Purple Reign, Black Bird, Day Dreamer have artificial dyes?

These products are formulated with food grade levels of artificial dyes in order to give the product formula its vibrant color.

What does the “Clean at Sephora” seal means?

The Sephora Clean seal means that all products of a brand are free of these ingredients and more: sulfates SLS and SLES, parabens, formaldehydes, formaldehyde-releasing agents, phthalates, mineral oil, retinyl palmitate, oxybenzone, coal tar, hydroquinone, triclosan, and triclocarban.

They have also less than one percent synthetic fragrances. For the full list of excluded ingredients, visit sephora.com (or full link: sephora.com/beauty/clean-beauty-products)

Are all Together Beauty components recyclable?

All Together Beauty bottles and jars are PET and each component shows the recyclable symbol.

Where are Together Beauty products made?

All bottles are made in China, all pumps are made in the USA, all product formula is made in USA.

What is the shelf life of Together Beauty products?

The shelf life of unopened Together Beauty products is 3 years.

Tips

What products do you recommend for color-treated hair?

All products are color safe. If you have highlights, blonde, gray or brassy hair we recommend to you use Purple Reign to keep the color vibrant.

If you have naturally dark or dyed hair that is brown or black, we recommend using Black Bird.

Can any of the Together Beauty products be used together?

Together Beauty, inspired by the concept of "togetherness", is an easily mixed and layered line. You’ll notice many of the products work symbiotically, enhancing performance and perfecting the overall look. You can think of the Together Beauty as your community of genuine hair healers.

What type of hair are Together Beauty products used for?

Straight, wavy, curly, coiled, tightly coiled

What product do you recommend for coily and tightly coiled hair?

Wash & Co. It is a 98% natural cleansing conditioner that nourishes both hair and scalp. It includes the benefits of a regular shampoo without harsh chemicals, plus real conditioning. Added quinoa protein delivers strength and mongongo oil provides extra moisture and gloss.

If I have thin/fine hair what products do you recommend?

Vx. It is a 98% natural crystal-clear shampoo made with natural cleansing ingredients that is your new prescription for volume and incredible shine. A cocktail of tilia bud, chamomile, and sage extracts work together to provide exceptional fullness and shine.

If I have frizzy and dry hair what products do you recommend?

Dreamer, a “While You Sleep” 99% natural repair masque. It is a careful blend of moisture-bonding plant-based intensive moisturizers nourish to provide extra moisture, gloss and strength to hair.

Crown + Glory The Masque, a 99% natural smoothing hair masque that delivers smoother and sleeker strands after just one use by taming frizz and adding intense shine, naturally.

Flower Supply, a supercharged mixture of high-performance, 100% organic and natural essential oils curated to nourish and repair, to add moisture, shine and gloss to your hair. It is also perfect for your scalp, nails and skin.

Professional

How do I set up a Together Beauty Professional account?

Head to our Professional Page and click the “Apply Now” button at the top – you’ll see a form pop out where you can enter your contact information, which program you’re interested in, and more. Once you complete the form and click submit, you will receive three emails from us: one indicating that your submission has been received, another after your Professional account has been approved (prompting you to activate your account), and a third email confirming your customer account activation and welcoming you to Together Beauty Professional!

Do I need to set up a Together Beauty Professional account on your website in order to receive wholesale discounts or apply to be an affiliate?

Yes – before you are eligible for wholesale discounts or our affiliate program, you must first create a Together Beauty Professional account on our website.

How do I access wholesale pricing?

First, make sure you have created a Together Beauty Professional account on our website, and received confirmation that your account has been approved and activated. Next, you will need to login on togetherbeauty.com with the email and password you used to apply to Together Beauty Professional. Once logged in, navigate to the Shop page, where you will see wholesale pricing reflected.

What wholesale discount do you offer to Professionals?

We offer a 40% discount to vetted hair industry professionals.

Do you have a minimum wholesale order amount for Professionals?

Yes, all wholesale orders have a $100 minimum order amount.

What are shipping costs for Together Beauty Professionals?

We offer free shipping on all wholesale orders (minimum order value $100) for Together Beauty Professionals.

How do I sign up to become an affiliate?

First, make sure you have created a Together Beauty Professional account on our website, and received confirmation that your account has been approved and activated. You will then receive a Welcome email that includes a link to join our affiliate program, which will prompt you to create a profile on our affiliate partner platform, ShareASale. In ShareASale, you will be asked to create a username and password, then follow a quick series of steps (~5 minutes) to set up a ShareASale account. Please note that if you are a new affiliate on the ShareASale platform, it may take a few business days for your ShareASale account to be approved.

How does the Together Beauty affiliate program work?

Once you have an approved Together Beauty Professional account, you will receive an email with a link to join our affiliate program, prompting you to create an account on our affiliate partner platform, ShareASale. Once your ShareASale account is set up, you will receive a unique referral link that you can share with your clients or use it to purchase on your clients’ behalf. For all purchases made through this link, you will receive a 30% commission of the value of the purchases.

How do I place an order on my client’s behalf?

After consulting with your client on the best Together Beauty products for their hair type, texture, and concerns, you can use your unique affiliate link to place an order on their behalf. Be sure to enter their contact information, shipping address, and payment information before you place the order. We will ship to them following our standard shipping rules (free shipping over $50 USD), and you will earn 30% commission on these orders!

What is your affiliate commission rate?

We offer a 30% commission rate for hair industry professionals who refer their clients to purchase Together Beauty products.

Is there a window within which my client needs to purchase after clicking my affiliate referral link for me to receive a commission?

After your client clicks on your referral link, they will have 30 days to complete their purchase for you to receive a commission on their order.

If a client places an order through Together Beauty’s main website (not using my referral link), will I receive a commission?

Only orders placed by the Together Beauty Professional or through their unique affiliate link are eligible for commission.

As an affiliate, when and how do I get paid?

You will be paid on a monthly basis on the 20th of every month through our partner affiliate platform, ShareASale. If the 20th falls on a US holiday or weekend, then payments are sent the following business day.